Participant Rights & Responsibilities

At Happy to Help Care Services, we believe every person has the right to receive safe, respectful and high-quality support. We are committed to respecting your choices, independence, privacy, dignity and individual needs, and ensuring you are involved in decisions about the supports you receive.

Your Rights

As a participant, you have the right to:

  • Be treated with dignity, respect and courtesy.

  • Be treated fairly and without discrimination.

  • Have your culture, values, beliefs and preferences respected.

  • Make your own choices and decisions about your life and supports.

  • Have choice and control over how your supports are delivered.

  • Receive clear information and have things explained in a way you understand.

  • Have your privacy and personal information respected and protected.

  • Involve a family member, friend, support person or advocate in your decisions.

  • Be supported to maintain and develop your independence.

  • Feel safe and be free from abuse, neglect, violence, exploitation and discrimination.

  • Provide feedback or make a complaint without fear of being disadvantaged.

  • Have concerns taken seriously and addressed appropriately.

  • Be involved in planning and reviewing your supports.

  • Know what services you are receiving and any associated costs.

Your Responsibilities

We ask participants to:

  • Treat our workers and others with respect and courtesy.

  • Provide accurate information needed to deliver safe and appropriate supports.

  • Communicate your needs, preferences and concerns with us.

  • Let us know about changes that may affect your supports.

  • Work with us to plan and review your supports.

  • Follow the agreed arrangements outlined in your service agreement.

  • Provide reasonable notice when cancelling or changing appointments where possible.

  • Respect the privacy, safety and personal space of our workers.

  • Let us know if you are unhappy with any aspect of your support so we have an opportunity to address it.

Our Commitment

Happy to Help Care Services will listen to you, respect your choices and work with you to provide supports that are safe, person-centred and focused on your individual goals and wellbeing.